At Sentient Lasers customer satisfaction is our number one priority. Take a minute to read some reviews from our customers. We are always looking for feedback, so we’d greatly appreciate it if you took a minute to let us know how we are doing!
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Professional and timely approach from start to finish.
Justin Hammond from Sentient Lasers gave a couple ladies from Canada some of the best service imaginable! I give them 5 stars for being ready willing and available at a moments notice to answer all of our questions and concerns. Now our new Med Spa business venture is up and running with one of the best lasers around! Thanks for everything!
Chris was great to work with! Just received our laser, customer service was excellent. Communication was fabulous ! Delivery showed up on time , Chris took the time to walk me through the set up and made sure everything was shipped and working correctly. Look forward to working with Sentient 🙂
I have used Sentient for laser repair in the past and had a great experience. I recently sold them an old laser and was very pleased with the experience. Eric answers every email rapidly and there was never any hassle even with shipping my very large laser system to him. very good experience both times.
Just recently sold my Medlite C6 back to Andy Friedman and Sentient Lasers. I purchased the laser about 2 years ago and it worked perfectly, never any problems/issues. I have been scaling my practice down since I plan to retire in 2017. I had been in contact with Andy and Sentient throughout the past 2 years. Incredibly, they helped me sell back the laser to them when I wanted to sell the machine. Andy (and Sentient) were always very attentive to my needs/requirements and provided exceptional service through purchasing, using, and reselling the laser. The very BEST customer service I have ever received from any company and/or individual. Andy and Sentient were very professional and I would have no hesitation to recommend Andy and/or Sentient to anyone looking to buy and/or lease a medical laser. The very best contact(s) in the industry.Darrell Gallant, BSc., M.D., LMCC
I worked with Eric G. from start to finish when my office decided we wanted to sell our laser. The process was made easy and I was guided through effortlessly. We got a fair price for our equipment and I appreciate the superior level of customer service that was provided!
I have never had a more positive business experience in my entire career. Andy was excellent. Customer service skills are second to none. I was paid quickly and the entire team went above and beyond to assist me in my sale. I will certainly use them again to buy and sell additional equipment.
I have gotten out of the laser aesthetic business and my laser was collecting dust in the corner. I needed to find a good home for this laser, and I happened upon Sentient's website. Ever since I placed my first inquiry, it has been easy street. Eric was extremely helpful in arranging for shipment of the laser to Sentient's capable technicians. Once shipped, they quickly evaluated and assessed its' worth, and made me a deal I could not refuse. I felt comfortable dealing with Sentient from beginning to end, and I feel I got the most for my machine. Thank you Sentient.
After about 9 months of dealing with shady laser sales people, I started talking to Eric at Sentient. It was laser sales love at first email. Even with some hiccups regarding the shipping company, Eric never seemed to fall off the face of the earth like all the others companies did. In fact, he answered every single one of my annoying emails…all 43 of them. He even gave me his cell phone number to sext him the pictures of the lasers to save me the hassle of trying to email them. The transaction seemed to go fairly smooth and we received the amount as promised. If ever you find yourself looking to sell some lasers, be sure to contact Eric at Sentient Lasers and save yourself all the headaches with the other companies.
All documents signed via docusign electronically and payment secure for both parties using Escrow.What a pleasure to do business with Sentientlasers.Regards a very satisfied customer.Danie Robinson
Over 2,000 Businesses Like Yours Rely on Sentient’s Expertise and Pre-owned Medical Lasers
“My experience with Sentient medical laser sales has been nothing but positive! I have used their services to both purchase a device and for repair of my existing lasers. I have been impressed by their responsiveness, honesty and professionalism and would highly recommend Sentient to any medical office looking for a device or needs repair. They even face-timed me to assist me with packing my laser! My IPL is now working better than when I purchased it.”
“We found Sentient to be a great alternative to the manufacturer. The price was right and they were excellent to work with.”
Consider Sentient a Trusted Partner in Your Practice
“I would like to recommend Sentient for all of your laser needs. I have recently opened a Med Spa in Grand Island, Nebraska and have sought out knowledgable people in the area of lasers for guidance and assistance in getting this business going as well as support in making decisions regarding equipment both new and used.
Eric and Neil were both very helpful in guiding me in the right direction. I had come across some damaged equipment that had been serviced by 2 previous technicians in the country and it was finally repaired correctly and with prompt friendly service by Sentient Medical.
I feel confident in recommending this highly reputable business for anyone seeking guidance and assistance to purchase quality equipment or repair existing equipment with the comfort of knowing they are the best I have found in the country.”
We Serve an International Clientele
“I just bought a Light Sheer laser for hair removal, Ben Gregory was the first person to contact. He has been very helpful and patient during the whole process. The equipment was sent to Mexico, it was not easy, but was easier than I thought. I highly recommend the company, they are very reliable.”
Quality Customer Service is the Cornerstone of Our Business
“The customer service level of Sentient lasers is exceptional. I have been working with this company for 7 months, and they are supportive, professional and deliver high quality lasers. Communication is excellent, in all departments. I highly recommend this company.”
“I am a cosmetic nurse in Ellijay, GA and I am writing this testimonial unsolicited.
I own a Lumenis one IPL system. I experienced a failure with the monitor. I contacted the Lumenis technician for support. I was told the charge would be approximately $8,000. I had just paid them $13,000 six months prior for service and to fix a problem with the same machine. Unwilling to accept that this was my only alternative I began to research my options via the internet and found “Sentient”. I emailed and got an almost immediate response from Ben Gregory, and from that point on the experience was like none other. Ben and his team of exceptional professionals, explained their services and desire to make a difference in helping others in my same situation. From the repair of a machine to sales and support of any laser you need they were there to help.
They never tried to push buying a machine. They proved their interest and intentions in doing what was “best” for me. When you hear a company say “We want to HELP YOU” you automatically think “sure they do”. . .! However, I can honestly say “Sentient” is the exception. They truly helped me without expectations. After Eric and Ben had listened to my situation, they agreed what would serve me and the situation best was to fix my laser and that’s what they did!
During the free 15 minute consultation with their extremely knowledgeable technician, Chase, my laser was up an running within the first 5 minutes.
I of course would have been more than happy to pay a fee, after seeing the $8,000 quote I received from Lumenis who I’ve formerly done business with for more than a decade, however Sentient would not even let me do that. Ben said ” We do a 15 minute consult for everyone”. Sentient not only saved me $8,000 they also gave me a renewed outlook on the service industry and the human race.
So needless to say “Sentient” is the ONLY company you want to do business with. They are fast, effective, knowledgeable and they really do care about you and your unique situation.
I would like to say a great big Thank You, to Ben and Eric for their attentive support (they put up with my pessimistic behavior and neither of them ever lost patience with me, although they should have!) and Chase for his extreme expertise in knowing these machines inside and out.
Sentient will be my company for future purchases and services. They should be yours as well. I feel confident you will not be disappointed.”
We Understand That Not Everyone is Comfortable Buying a Pre-owned Laser
“I was worried and scared to buy a laser machine from a pre-owned company, but then I came across Eric. I had a wonderful experience working with him. I am very happy with the machine. I will definitely refer anyone to him.”
Constant Communication is Key to Our Customer Successes
Mitchell, RN“May I just start by saying I am absolutely a “raving fan” of Sentient Medical Technologies and Eric J., Chase W., and Jesse T.. They provided customer service above and beyond my expectations. There were a few hiccups along the way, but I was communicated with on a daily basis and kept apprised of the progress of the repairs to my handpieces and lenses. GO SENTIENT!
Grow Your Business with Professional Personalized Help
“It was time to move my business to the next step after renting a laser from another company for over 5 years. I decided to purchase my very first laser in 2013 from Sentient Medical Technologies even though they were in another state. My amazing sales representative Kevin M. not only answered all my questions…and then some, but he always took steps beyond!
He is easy to talk to, smart, confident and trustworthy which is not easy to find. Trust me when I say, I felt at first I was wasting our time until I made the time to talk to him and also researched Sentient Medical Technologies. He was NEVER pushy like most sales guys that would say anything just to make the “deal”. Kevin was always patient with me, helpful, kind, and understanding. He listened to me tell my story, was compassionate and quite honestly, made me feel like I was his only client although I know I was not. This, my friend, is the type of customer service that is not easy to find. I know. I have won five star reviews (no less) for “Excellence in Customer Satisfaction” within my city for the last 5 consecutive years.
I wasn’t sure that my business could be approved to purchase a laser. After all, I had not been successful at even being approved for a business credit card, even though I had won numerous awards as best of class in my city. However, after having a long conversation with Kevin, he not only answered all my questions (I had many since this was my first laser), but also provided me his “go to” for financing. I was approved. I must say, that I was impressed. The transition from “approval to delivery” was super easy, and I knew that I made the right decision!
A year later, I feel the same is true. I love my laser and have been able to offer laser hair removal services to my clients any time I am working, rather than one long weekend a month. It has made life for my clients, as well as myself much easier. Kevin has always remained available for me if I need anything or have questions. I can even reach him via text! Kevin has always answered my calls as well as responded to my texts, even in the late evening since this is mostly the only time I have to work the “business” side without working on clients.
I recently decided to expand my business and also purchase another laser. I didn’t even think twice. Why would I go anywhere else? Kevin immediately teleconferenced his superior in with me to assist in which laser to purchase, as to most meet the needs of my business.
I have every reason to believe that without Kevin and Sentient Medical Technologies’ help, I would not have been able to expand my business to the next level. I have always been confident in what I offer and who I am with my clients, but also faith.
I HIGHLY recommend these guys and especially my personal go to, Kevin at Sentient Medical Technologies. I trust them and that is not something easy to find. I did my research, and got lucky! Call Kevin M. and watch your business grow … I did!”
Experience a Positive Cosmetic Laser Purchase
“This was the first time we had purchased from Sentient and I have to say the experience has been 100% positive. The laser was packed beautifully for shipping, it arrived with all the bits as promised and clear setup instructions.
The aftercare support was great.
Thank you team Sentient.”
“What a wonderful experience it was to work with all of you at Sentient. My sincere thanks to Eric, Ben, Chase , Amy and the wonderful office staff, for all of your hard work and expertise. It was such an amazing experience to work with a company that not only was knowledgeable about the laser that I needed, but actually did what they said they were going to do, did it in a timely and extremely efficient manner, AND followed up with me several times to make sure I was happy and that all was going well! I wouldn’t hesitate to purchase from you again. THANKS SO MUCH!!”
“Bella Med Spa purchased two Cutera XEO’s directly from Cutera.
Cutera focused on increasing pricing and not giving the resources available to Bella Med Spa.
Kevin Manwill at Sentient Medical Technologies worked with me (Erica Beck) and Dr. Suarez to help reduce the pricing on repairing the Cutera Hand-piece (ProWave 770) at 50% of the cost compared to Cutera.
In addition, Kevin is working with Dr. Suarez to help trade in old technology and replace that with a device incorporating Yag/Diode Technology and achieve the results expected.
Kevin Manwill and Sentient Medical Technologies have been a tremendous resource regarding Return on Investment. I highly recommend this company and the professionalism displayed is second to none.”
“I am taking the time to write this review because my experience with Sentient Medical Technologies has been by far the most honest from the beginning.
The equipment we discussed was priced very reasonably. I say that because before falling upon Sentient, I did my research; the prices out there for the exact same equipment were ridiculous. Upon delivery of my valuable equipment,the packaging was down to a Tee and was shipped within the estimated time given. Overall, the shipping and payment part of it was fast and easy. I’ve had my Alma Harmony for six months and have no complaints. When I first received my Harmony I called/emailed Sentient more than a couple times. I contacted them mostly for upon arrival instruction and “every time” I received a quick response from either our fantastic rep Eric or a tech that were all very knowledgeable. I must say, this is very important especially when dealing such equipment. I would highly recommend Sentient to anyone interested in purchasing laser equipment. I rate Sentient 5 ✩✩✩✩✩”
Technical Expertise Meets a Personal Touch
“Eric and Brandon were amazing to work with. I was in crisis mode when I went to visit their facility. They let me wait right there, while their technician checked my laser hand piece to find out why it would not work, and if it could be fixed.
When they identified the problem, they helped me get a nearly-new piece to replace it. I was able to take the replacement to my practice the next day, set it up and be back in business. Thank you, Brandon and Eric! ”
“If your contemplating the purchase of a used laser, you probably have a lot of questions and concerns. I had many reservations about the purchase of my used laser. However, I’m happy to state that Sentient sold me what they promised. I’ve had the opportunity on several occasions to speak and work with their sales and service department and they’ve always resolved issues to my satisfaction. If your considering the purchase of a used laser, I would recommend you purchase from a company that will do the same, like Sentient.”
“They were able to help us correct a bad financial situation by trading out a laser for us to make more revenue! Kevin was great!”
“I cannot say enough good about Sentient! Ben, Eric and Amy are a dream to work with. Every question I had was answered and because of my crazy schedule my questions were on weekends and evenings. These reps were there each time! I have my lasers now and one of their laser techs came out to set them up. The tech was also awesome! These guys know lasers and how to get you what you need!”
“The Sentient team was very helpful. They helped me find the lasers that best fit my practice rather than trying to sell me the most expensive laser or one I did not need. The trainers were very knowledgeable about the devices and the settings for treatments. I was even able to contact the trainer after the training for questions and other treatment parameters for the device. The tech support team was available to try to solve problems over the phone ILO sending in the unit for diagnostics. Any device that was sent in to tech support was fixed under warranty or at a fair price. I would recommend Sentient to any practice looking to add more laser life or a laser to their practice.”
“Very professional and comprehensive customer care from the point of sale, service and support. The high level of customer care is truly amazing.
There is no doubt that when you buy from Sentient, you get high quality equipment that has been checked and serviced completely. The laser units are exactly as advertised and in fantastic working condition.”
“To Ben & All at Sentient Medical Technologies:
Just want to say Thank you for your professional service!
The ET Light Sheer Diode Laser I purchased is fabulous…. I found it to be in better condition than I expected. This was my first experience doing business with Sentient and I would highly recommend you to others. When I first inquired your help over the phone you were most helpful. Being able to speak to the technicians about my purchase was a bonus too. I knew at that time I was dealing with a reputable company and felt at ease dealing with Sentient considering I was making the purchase from Australia. Within a week or so ….My laser was delivered without any issues. Once again ….THANK YOU for your professionalism!”
“I had an outstanding “Sentient experience”. Equipment quality is what matters most to me. I purchased a pre-owned laser through sentient and was sold flawless equipment. The packaging of my expensive equipment was great, covered in heavy duty protective material and large hard wood boxing. Totally worth the overall cost! My Sales Directer is great, he answered all the gazillion questions I had, without a problem. He is well educated in the field of lasers, which was very important to me. The Sales Director being knowledgeable put me at ease with whom I was dealing with (not the typical broker selling used equipment from out of his basement). He is quick to return calls and e-mail. Not to mention FaceTime savvy. Eric gave me a virtual tour of his facility face-to-face through my phone!”
“Sentient was the answer I was looking for. After my Vela Shape machine quit working I tried to locate a company that could service my machine. I went online and found numerous companies that wanted me to send the entire machine or the masterhead piece to FL or NJ. The price for repairs ranged from $3-4K. This was unacceptable. I then found Sentient. They offered 15 free minutes on the phone to help walk me through a series of tests. My machine was fixed. They are ethical. They were very professional and rectified the issue. I can’t thank them enough and will continue to utilize there support in the future.”
“Wonderful company to work with! We received our laser quickly and in great working order. The staff is very knowledgeable and easy to work with. They take the time to educate you on equipment and answer questions.”
“Thanks to Sentient’s same-day shipping, our laser arrived safe and sound. It was a good thing Slajana got to the office earlier than usual this a.m. because the truck arrived bright and early. Customs didn’t even attempt to open it because it was packed so well. It seems to be in excellent condition and we are ready to get going with it this afternoon! Thanks for following up with us yesterday. We will keep in touch.”
“Thank you very much for your fantastic technical support. Quite a few times you helped me to troubleshoot with my equipment over the phone. It helps me to not lose my appointments and keep my clients happy all because of your timely and great advise. It saves us time and money. Thank you for your support.”
“Our office has had several really good transactions with Sentient. We were very concerned originally about entrusting the entire laser to a company that was quite a distance from our home office. I was very happy and impressed with communication from Sentient. When they received the equipment at their location they took the time to email and say it was received and in good shape, also when returning laser we were notified and kept in the loop at all times. Our equipment was repaired/reloaded in a very timely manner and done correctly.”
“As the owners of White Mountain Laser Medical Spa, my husband and I have been working with Sentient this past year purchasing our start up aesthetic lasers. We have found them to stand behind their products well and have been pleased with their customer service, their personal interest, and their quick response to our needs. We have visited them onsite several times and each time felt welcomed by the entire staff.
The technician team is professional and very efficient in displaying their broad expertise in a timely manner. We have been impressed with their personal interest in our particular circumstances.
We have had a great experience with the sales representative working with us, who has come to understand the population and market we are serving. He has advised us accordingly, taking a personal interest in our future success. He has been extremely prompt to direct our questions and concerns to the appropriate department within the company, and to follow up with the outcome received. He keeps us informed of the great deals they have to offer with our best interest in mind. We feel that there is a great team at Sentient that have worked together to give us a very satisfying experience. From reception – to training – to finance – to shipping – to sales – to negotiations – to technical support, we have been extremely pleased.
I would highly recommend Sentient as a company you can trust to provide you with a great pre-owned product that they will stand behind, and a company that you can rely on for a successful future.”
“I recently purchased a laser from Sentient and worked with their rep Kevin M.. My phone calls were always returned promptly, and I found Kevin very informative and attentive. I was quite impressed when I received my laser, not only was it impeccably packed they also enclosed a picture of all its content. I did have to call with a startup question and was connected right away and verbally walked through the process. I have been very happy with Sentient and highly recommend their products and staff.”
“Ben Gregory, our main contact at Sentient, has proven to be reliable and trustworthy. He replies to messages quickly, and follows through on promised activities. Further, he is pleasant to talk with and does a good job of putting himself within the position of the customer. Ben is definitely a valuable point of contact within Sentient.”
“Eric was very knowledgeable about all the laser products. He was so patient and kind with me and my millions of questions. Eric made this a very positive experience for me. I would highly recommend purchasing your equipment through Eric and the Sentient Medical Technologies team!!”
“My experience with Sentient lasers was an overall good one. My time restrictions were honored and all my needs in a laser were met. When misunderstandings came up they were addressed and corrected. I will absolutely be continuing my relationship with Sentient for as long as I’m in the business, which hopefully is a long time. Thank you.”
“We had a hand piece that was misfiring. Sentient was recommended to us. We did not have a repair company at that point. They were very professional and responsive. Eric called me prior to doing any additional work on the handpiece so that I could agree to the work and the price. When we got the unit back it was better but not great. They took it back no problem, worked on it, and sent it back very quickly. I recommend Sentient.”
“They were very helpful, and when I delayed my decision for a couple of months there was no pressure. I loved working with Sentient’s trainer Amy P. who was fantastic. We are excited about our new laser.”
“Ben and his team were very helpful. They always make sure to check up on us and make sure everything is working fine. He sends us any broken parts that may need repair. The laser machine is fantastic and is running great. I would recommend this company to anyone looking for great costumer service and great products.”
“It was a complete pleasure working with Eric G. and the Team at Sentient Medical Technologies. Eric gracefully guided me through the entire process of purchasing my first laser. I was impressed with his knowledge of the equipment and felt very comfortable that I would continue to receive great service even after the purchase. Bare Boutique was in fact so happy with the quality and service that we purchased our 2nd piece of equipment within the same month, knowing we would be well taken care of. Thank you to the Team at Sentient Medical Technologies for making the large and scary purchase a dream come true. Bare Boutique is up and running and in great hands.”
“We started working with Sentient Medical Technologies about a month ago to purchase a Harmony XL laser. We worked with Eric G. who I have never met in person, however he was very nice, courteous, and handled the sale in a professional manner. Eric answered all of our questions promptly and included all accessories that we required in the sale with our machine. When we received the machine it was neatly packed into a fitted crate to protect the device. After pulling the machine out of the crate the pedal did not work properly. We immediately contacted Sentient and they sent a new pedal overnight. Working with the Sentient staff has been a pleasure because they are the best at what they do. We look forward to buying more machines from Sentient in the near future.”
“Our laser hair machine went out suddenly and I called several companies for an estimate of a replacement. Business owners never want to cancel appointments so time was of the essence. Sentient was the first one to respond to my frantic call for help. Eric was cool, calm and collected and asked me a few questions about our equipment needs. Almost immediately, he emailed me with several options. After about twenty more frantic calls to Eric, we purchased a replacement. From the first phone call with the Sentient folks to the actual delivery (about a week), it was a totally flawless transaction. The laser hair machine was packaged very professionally so nothing was damaged and we had it up and running within minutes. I don’t know where Sentient finds their employees but their customer service, knowledge about the equipment, and follow up is absolutely top notch. I would give Sentient (and Eric) the highest possible recommendation and I have no hesitation in saying we will definitely purchase more equipment from them for our spa. After things calmed down, I did a little more research on pricing and was extremely happy to find that we actually received a better price than any other competitor. Kudos and Thank You Sentient!”
“I recently purchased a used Hoya ConBio C-6 from Sentient Medical Technologies. Kevin was my go to guy. He was always available for me and answered my many questions. He was professional and not pushy. My laser looks brand new and works beautifully. I am very pleased with my purchase and have already referred a friend to Sentient.”
“I felt comfortable asking questions and giving direction on what I was looking for in my purchase of a used laser. When I asked questions they were answered, and if investigation was needed they provided background when giving me an answer. The unit arrived clean, was unpacked professionally, and is in full and active use at this time. After the product arrived, I had questions and they answered them thoroughly and professionally. I would recommend using Sentient for future purchases.”